We value customer satisfaction and strive to resolve issues fairly.
1. Order Cancellation
- Orders can be cancelled before dispatch.
- Once the order is shipped, cancellation requests will not be accepted.
2. Return Eligibility
Returns are accepted only if:
- The product received is damaged, defective, or incorrect
- The return request is raised within 48 hours of delivery
- The product is unused, unwashed, and in original packaging
3. Non-Returnable Items
The following items are not eligible for return:
- Used or altered products
- Products damaged due to customer misuse
- Items marked as “Non-Returnable”
4. Refund Process
- Refunds are initiated after product inspection.
- Refunds will be credited to the original payment method.
- Processing time: 7–10 business days after approval.
5. Replacement Policy
Replacement will be provided subject to product availability.
